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100/100

Excellent

★★★★★

5.0 out of 5 · 32 reviews

Status

Verified business

Collecting since

August 2024

Email-verified

100% (32/32)

Last review

25 May 2026

Rating breakdown

32 total
5
32
4
0
3
0
2
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1
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Review summary

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Customer reviews

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  • ★★★★★25 May 2026

    Had an amazing trip with the help of…

    Had an amazing trip with the help of Red Wave travel made it easy to book and got the best perks from Philip 🙌👌

    Karen Murphy

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  • ★★★★★25 May 2026

    Phil at Red Wave is a super lovely, professional and helpful first mate.

    Phil at Red Wave is a super lovely, professional and helpful first mate. He has helped us book our next Virgin Voyage and made the whole process so easy. We can't wait to get on board! We highly recommend Red Wave and will be using them for our future voyages. Thanks again Phil!

    Chris Jones

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  • ★★★★★21 May 2026

    Phil has been hugely helpful

    Phil has been hugely helpful, he’s arranged our second Virgin cruise for us and coordinated our friends' trips too. Great service I would highly recommend.

    Jordan McGurk

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  • ★★★★★21 May 2026

    Phil makes it incredibly easy to book our Virgin cruises.

    Phil makes it incredibly easy to book our Virgin cruises. We've just booked our 5th Virgin Voyage! Easy to chat via WhatsApp to make it personal and get exactly what we need. Ended up with better deals then booking with Virgin Direct. All payments are with Virgin so it's safe and super convenient.

    Christopher Nelis

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  • ★★★★★20 May 2026

    Phil has now booked two cruises for me and in both cases his guidance has saved me money.

    Phil has now booked two cruises for me and in both cases his guidance has saved me money and got me more benefits. He’s always quick to respond too. On my first trip I wanted to transfer a MNVV and he made that quick and simple. On the second I was just costing up a trip and he was able to switch a cancellation from someone else, saving me hundreds. Booking through a first mate makes so much sense anyway but booking through Red Wave is a no brainer! Thanks Phil!

  • ★★★★★20 May 2026

    Would 100% use again

    Everything about the experience of booking my Virgin Voyage through Red Wave was excellent. So quick to respond to messages even late at night. They definitely got me a great deal and I would use again without doubt.

  • ★★★★★19 May 2026

    Tom was absolutely fantastic from start to finish arranging our Virgin Voyages holiday.

    Tom was absolutely fantastic from start to finish arranging our Virgin Voyages holiday. Nothing was too much trouble and he made the whole booking process simple, stress-free and enjoyable. His knowledge, communication and attention to detail were excellent, and he always got back to us quickly with any questions we had. It’s refreshing to deal with someone who genuinely cares about finding the right holiday and providing great customer service. We felt looked after every step of the way and would highly recommend Tom to anyone looking to book a cruise or holiday. Thanks again Tom for all your help – we can’t wait for our trip!

    Eric Sutherland

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  • ★★★★★16 May 2026

    Great value and service

    Red Wave made booking easy and were quick to respond to any questions that we had. We had an amazing cruise and would very much recommend them. Great value for money also.

    Peter Fellows

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  • ★★★★★12 May 2026

    Highly Recommend Red Wave

    Thomas from Red Wave, booked our first Virgin Cruise. Transatlantic from Miami to Barcelona on Scarlet Lady. Thomas got us a great deal at a great price. Thomas was also on our cruise and could not have looked after us any better. He continually checked in with us to ensure that we were all having a great time with no issues, even though it was also his holiday. I would definitely book with Red Wave again and would highly recommend them.

    Maureen Duff

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  • ★★★★★8 May 2026

    Very helpful with late request 2nd time I have used them

    Very helpful with late request 2nd time I have used them and will tell my friends about them Philip adds the personal touch.

    James Murphy

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  • ★★★★★27 Apr 2026

    Great service

    Great first response from Phil. Really happy with further interactions & pleased with final booking.

  • ★★★★★22 Apr 2026

    Great stuff!

    It's been great to work with Thom on my upcoming cruise bookings. He's been fantastic at helping respond to my questions and making sure I'm up to date on every step of the way! Get booking!

    Jonathan Jacob

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  • ★★★★★18 Apr 2026

    Two great bookings

    Two bookings through Phil and both have been effortless. He consistently finds better deals than I can track down myself and turns queries around fast. Will keep coming back.

  • ★★★★★17 Apr 2026

    Proactive agent!

    Just booked a cruise with Phil at Red wave! Absolutely amazing as we had missed a great price on a future cruise but as the rate became available Phil secured it for us which was just brilliant as it was a bucket list destination for us.

  • ★★★★★22 Mar 2026

    Fast, helpful WhatsApp support - made booking same day

    Really fast responses from Phil, who helped us bundle great extras with our Virgin Voyages cruise. We talked over WhatsApp and all my questions were answered, so I felt comfortable making the booking on the same day!

  • ★★★★★24 Feb 2026

    Really fantastic service from Phil

    Really fantastic service from Phil. Quick responses, helped us choose between options, and helped us to get a good deal. Would definitely recommend.

  • ★★★★★23 Feb 2026

    Thomas - Red Wave Travel

    I enquired with Thomas on a potential cruise and he took the time to make sure I knew everything about the virgin cruise before I booked. Thomas even gave me some sailor loot for booking through Red Wave Travel. The whole experience was nothing short of exceptional. I would definitely recommend Red Wave Travel.

    Ryan McGowan

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  • ★★★★★19 Jan 2026

    Book with confidence

    Made an enquiry without knowing what to expect but Phil came back to me very quickly with all the info I needed. Booked, sailed, had a great time. Booked again for the coming year!

  • ★★★★★1 Dec 2025

    Philip Paton was incredibly easy to…to work with

    Philip Paton was incredibly easy to work with and extremely knowledgeable about the ports and room details. He made the entire process effortless. We had originally booked on our own, but once we saw the great deal he found, he handled the switch seamlessly. We will definitely use him for future voyages!

  • ★★★★★12 Nov 2025

    Great agency for Virgin Cruises

    Such a friendly and knowledgeable agency. Thomas & Phil do a great job getting you the best prices and some extra onboard spends and know everything you need/want to know about VV. Highly recommended.

    Robert Millar

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  • ★★★★★5 Nov 2025

    Exceptional! Highly recommended!

    I had an amazing experience with Red Wave Travel! Phil's knowledge of Virgin Voyages is absolutely outstanding — he truly knows every detail and makes planning so easy and stress-free.

    Ida Pedersen

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  • ★★★★★5 Oct 2025

    Riding high in cruise bookings!

    A fantastic company for cruise holidays. Reservations. Phil was very professional and made sure all my needs were met.

    Ben Jackson

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  • ★★★★★5 Oct 2025

    Top class service

    Phil is really knowledgeable and willing to go the extra mile to make sure we get the most out of our sailings with Virgin Voyages.

    Mark Williams

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  • ★★★★★3 Oct 2025

    Superb!

    Super service from Phil! Our cruise was arranged and booked in the early hours - this guy doesn't sleep!

    Paul Denby

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